Shipping Policy

Thank you for shopping with CH Collective. We are committed to delivering your order quickly and securely.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once dispatched, you will receive a confirmation email with tracking details.

During collection launches or promotional periods, processing times may be slightly extended.

Delivery Options

We offer the following nationwide delivery options within South Africa:

Standard National Delivery
Estimated delivery: 2–3 business days

Next-Day Delivery
Available for selected areas. Orders must be placed before the daily cut-off time to qualify.

Locker Drop-Off Delivery
Estimated delivery: 2–3 business days
A convenient collection option at your selected locker location.

Delivery times are estimates and may vary depending on your location and courier operations.

Shipping Fees

Shipping rates are calculated at checkout based on your selected delivery method.

Promotional free shipping may apply on qualifying orders.

Address Accuracy

Please ensure your shipping information is correct at checkout.
CH Collective cannot be held responsible for orders delivered to incorrectly provided addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or you experience an issue with delivery, please contact us within 48 hours of receiving your order, quoting your order number and providing photo evidence if applicable. We will investigate the matter with the courier and assist accordingly.